Frequently Asked Questions

FAQ

Avelina's Art

Frequently Asked Questions

1. How long will it take to receive my keepsake?

Every keepsake is made to order just for your family. Once you approve your design, we print your item within 5 business days, then ship it by ground delivery, which takes 5–10 business days. When your order ships, you'll get an email with tracking. olore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris.

2. Do you offer free shipping?

Yes! Shipping is free on orders of $100 or more, and with grandparent gifts and sibling sets, it's easy to get there. For orders under $100, shipping is calculated by selected carrier at checkout based on your location and the items in your cart.

3. How does my child's artwork get from the classroom to a keepsake?

Your child's teacher uploads their artwork to a private portfolio and sends you a secure link. From there, you choose a product, adjust the artwork, and see a live preview of your keepsake. After you order, we'll email you a final review of your design. Production begins only after you approve it, either by replying to that email or by calling us at 732-659-9868. If you'd like a change, just let us know before you approve.

4. Who can see my child's artwork?

Only you and your child's teacher. Galleries are private by design: there are no public listings or searchable profiles, and you don't need an account to view your child's work. Artwork is shared through a secure link and used only to create the keepsakes you order.

5. What if my keepsake arrives damaged or defective?

We stand behind every keepsake we make. If your item arrives with a defect, email us at support@avelinasart.com within 15 days of receiving it, with a photo of the issue, and we'll make you a replacement at no cost.

6. Can I return a personalized item or get a refund?

Because each keepsake is custom-made with your child's original artwork, all sales are final and we don't offer refunds. That's why you see a live preview before you order and review your design by email before we print. If your item has a defect, our replacement guarantee has you covered (see above).

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FAQ

Avelina's Art